Everything you need to know about our deliveries and returns

Our community's satisfaction is our top priority at Pepin. That's why we've put in place flexible delivery options and a simple, transparent returns policy. Find all the information you need to receive and return your products with complete peace of mind.

Information about our delivery services

Delivery options

At Pepin, we commit to dispatching your orders within 24 hours (excluding weekends and public holidays).
We work with a range of carriers to offer you fast and efficient delivery, tailored to your needs:

We know how important it is for your products and accessories to arrive in great condition. That’s why we’ve chosen trusted delivery partners.

Delivery costs and special conditions

Delivery costs are calculated at checkout based on your delivery address.

Whichever delivery option you choose, we’ll dispatch your parcel within 24 hours of your order (Monday to Friday). Orders sent to a pickup point arrive within 2 to 5 working days. For home delivery, allow 2 to 3 working days. Express delivery guarantees arrival within 48 hours if you order before 1 pm.

Returns policy and customer service

Returning products

At Pepin, we know that sometimes a product just isn’t quite right. You have 14 days from receiving your order to return an item to us. Return postage is at your expense. To make a return, follow the instructions on our website and use a tracked service so you can be sure your parcel reaches us.

Any questions? Get in touch!

Have a question about a delivery or return? Take a look at our FAQs for a quick answer. You can also email us at bonjour@pepinplantcare.com. We’re here to help make your Plantcare experience as lovely as possible.

At Pepin, we do everything we can to make every step of your experience, from ordering to delivery and beyond, easy, enjoyable and hassle-free.

* Belgium, Luxembourg, the Netherlands, Portugal (18 of 20 regions), Spain (49 of 52 provinces)